Frequently Asked Questions
How much does shipping cost?
Shipping costs will vary depending on the shipping destination and the number of items that you purchase
How long will it take to ship my order?
Orders typically ship within 7-20 business days. Shipping times vary based on the product and destination.
How to track my order?
Option 1: Go to Track order page on the Geeowl website and provide your order information to check.
Option 2: Track your order from your order confirmation email. Click on the Manage or Track order button at the email footer.
Option 3: Find tracking links directly on the fulfillment email we sent when your order was shipped.
Why has my order tracking status not been updated? What should I do?
Tracking information may not be updated immediately for some reasons, such as:
– The tracking number has just been created. After being sent out, your tracking number will need up to 7 business days to be updated due to delays between the scanning process and the website’s updates.
– The package may not be scanned until it reaches the regional hub near the destination.
– The package is in transit between the origin and the destination country. Once the package leaves the origin country the tracking information will not be updated until it reaches the destination country.
We suggest waiting for 5-7 business days & recheck the tracking link after that. However, if your tracking status has not been updated for over 10 business days, please contact us to be supported right away.
What does the total price include?
Your total payment = product prices + shipping fee + tax (if any)
– The Discount code only applies to the item subtotal, not the total price
– The shipping fee is calculated based on weight and the shipping destination.
– Tax is only required in some countries, the detailed explanation can be found in the question below. To get more detail about Tax, please visit please visit Tax – Frequently asked questions
Therefore, the shipping fee and tax will be added on the checkout page after you provide your shipping address.
How do I cancel my order?
You will have 5 hours after placing an order to cancel it yourself. Check how to cancel the order on your own at this article.
After this timeframe, if you wish to cancel, please chat with us. We will verify and confirm if the order can still be canceled.
Please keep in mind that any cancellation after 6 hours upon approval of the order will no longer be allowed.
Why are my items shipped separately?
If your order contains a variety of products, your items may be split up during the manufacturing process which leads to separate shipments. Rest assured that you’re only charged one combined shipping fee for all the items in your order during checkout.
You will receive a shipping notification for each shipment in your order. If the second package does not arrive after 5-7 business days after the first package arrived, chat with us and you will be assisted right away.
Where does Geeowl ship from?
We are a EU-based company operating with several fulfillment centers around the world. We have warehouses in the United States, France, Vietnam, Hongkong, China.
All orders are shipped from the warehouse closest to the shipping address as long as it has sufficient stock.
Why did I not receive the welcome discount code after subscribing?
The email including a welcome code will be sent after the first email confirming your subscription to Geeowl. This email with the discount code usually takes 5-10 minutes to be successfully delivered to your mailbox. If you have not received this email, please:
– Check if you enter the correct email.
– Wait for 15-20 minutes and double-check your mailbox.
This email might be going to spam or another folder such as a promotions folder. In this case, please check those folders and mark emails from Geeowl as not spam.
How to get a discount code?
– Subscribe on our website to get 10% off.
Note: The email including this code might take 15 to 20 minutes to reach your mailbox due to the high volume of requests. Please wait and recheck all your mailboxes even the spam folder before placing your order.
